Ordering
Can I add an item to an order I already placed?
Items cannot be added directly to an order once it has been placed. If you would like additional merchandise, please place a separate order and then email us as soon as possible with both order numbers.
While we cannot guarantee that orders can be combined before fulfillment, we will make every reasonable effort to combine eligible orders into one shipment when possible. If we are able to combine the orders before shipment, the applicable shipping charge from the second order will be refunded.
Shipping & Delivery
Do you offer free shipping?
Yes! We offer free standard shipping on eligible U.S. orders over $100.
Additional charges may apply if an upgraded or expedited shipping service is selected. Please see our Shipping Policy for complete shipping terms and any applicable restrictions.
Do you ship internationally?
Yes, we offer international shipping to eligible destinations.
International shipping is subject to country-specific laws, import restrictions, customs requirements, and carrier regulations. Customers are responsible for determining whether the products they purchase may legally be imported, received, possessed, and used in their destination country.
Certain nail products, liquids, chemicals, or other merchandise may be subject to additional shipping restrictions. Customs duties, import taxes, brokerage charges, or other fees imposed by the destination country or carrier are the responsibility of the customer unless otherwise stated at checkout. Please see our Shipping Policy for additional information regarding international orders.
Products & Inventory
Are your products authentic?
Yes. The products we sell are authentic and are sourced directly from manufacturers or authorized distributors.
Do I need to be a licensed nail professional to shop with you?
No. Our store is open to both nail professionals and the general public. However, some of the products we carry are professional products that require specific knowledge, equipment, application techniques, safety precautions, or removal procedures.
Customers are responsible for understanding the product they are purchasing and reviewing the manufacturer’s intended use, directions, warnings, application and removal procedures, compatibility requirements, and other safety information before purchase and use. Please carefully review product descriptions and manufacturer information before ordering. Purchasing an incorrect product because of unfamiliarity with its purpose, application, or requirements does not make the product eligible for return or exchange. Please see our Return & Exchange Policy for complete details.
An item is out of stock. When will it be available again?
Restock timing varies based on manufacturer and distributor availability. We’re currently working on adding back-in-stock notifications to our website! Once available, you’ll be able to sign up for notifications on eligible products and be notified when they become available again.
Can I request a product that you don’t currently carry?
Absolutely! We’re always interested in hearing what our customers would like to see. If there is a particular brand, product, color, or collection you would like us to carry, please send us a message through our Contact Us form. While we cannot guarantee that every requested product will become available, customer requests help us determine which products to consider adding to our selection.
Do you carry discontinued or hard-to-find nail colors?
Yes! One of the benefits of our 30+ years in the nail industry is the extensive product selection and longstanding manufacturer and distributor relationships we’ve developed over the years.
From time to time, our inventory includes discontinued, retired, and hard-to-find colors or collections that are no longer readily available through regular retail channels. These products were originally sourced through manufacturers or authorized distributors. Availability of discontinued merchandise is generally limited, and once a discontinued product sells out, we may be unable to restock it.
Please keep in mind that products manufactured during different production periods may have differences in packaging, labeling, brushes, formulas, pigments, or other manufacturer-controlled characteristics. Slight color variations between production batches may also occur. Please see our Return & Exchange Policy for additional information regarding product and color variations.
Product Information & Safety
Where can I find product ingredients or Safety Data Sheets (SDS)?
Ingredient information, Safety Data Sheets (SDS), and other technical or safety information may be available directly through the manufacturer’s website.
If you are unable to locate the information you need, please contact us through our Contact Us form or email us at LDBEAUTYNAILSUPPLY@GMAIL.COM, and we will do our best to help obtain the available manufacturer information.
Professional, Bulk & Wholesale Orders
Do you offer professional, wholesale, or bulk pricing?
Professional, wholesale, or bulk pricing may be available for certain products or quantities depending on availability and other applicable requirements. Please contact us at LDBEAUTYNAILSUPPLY@GMAIL.COM or use our Contact Us form with information about the products and quantities you’re interested in, and we’ll be happy to let you know what options may be available.
Discounts & Promotions
Can I use more than one discount code?
Unless otherwise specified, only one discount code may be applied per order, and each promotional code is limited to one use per customer. Certain promotions may have additional terms, exclusions, expiration dates, minimum purchase requirements, or other restrictions. Please review the terms of the applicable promotion before ordering.
I forgot to enter my discount code. Can it be applied after I place my order?
If your order was placed while the applicable promotion was active and you forgot to enter the promotional code at checkout, please contact us within 24 hours of placing your order and before the order has been fulfilled or shipped.
When these conditions are met, we will make every reasonable effort to apply the eligible discount retroactively. However, we cannot guarantee that an adjustment can be completed if the order has already entered fulfillment. Once an order has been fulfilled or shipped, discounts and promotional codes cannot be retroactively applied and price adjustments cannot be made.
A promotional code also cannot be applied retroactively to an order placed before the promotion began or after the promotion ended.
An item went on sale after I ordered it. Can I receive a price adjustment?
No. Sale prices, promotional discounts, and special offers apply only to eligible orders placed while the applicable promotion is active. If an order was placed before a promotion begins or after a promotion ends, the promotional price cannot be applied retroactively. If you placed your order during an active promotion but simply forgot to enter the applicable promotional code, please see “I forgot to enter my discount code” above for the requirements that apply.
Contact Us
How can I contact customer service?
For assistance with an order, product, or other online-store question, please contact us at: LDBEAUTYNAILSUPPLY@GMAIL.COM
You may also send us a message using the Contact Us form on our website. When contacting us about an existing order, please include your order number so we can assist you as efficiently as possible.
Our online store and customer-service operations are handled separately from other sales channels. For questions regarding a website order, please contact us using one of the methods above.
