Frequently Asked Questions (FAQ)

Welcome to L&D Beauty Nail Supply! We’ve answered some of our most frequently asked questions below to make your shopping experience as easy as possible. Can’t find what you’re looking for? We’re always happy to help! Contact us at support@ldbeautynailsupply.com.

ORDERING

Can I add an item to an order I already placed?

While we can’t add items directly to an order after checkout, you’re welcome to place a second order! Simply email us with both order numbers as soon as possible. We’ll do our best to combine your orders into one shipment. If we’re able to combine them before shipping, we’ll refund the applicable shipping charge from your additional order. Combined shipping is not guaranteed.

Can I change or cancel my order after placing it?

Please contact us as soon as possible if you need to change or cancel an order at support@ldbeautynailsupply.com.
Because we work quickly to prepare and ship orders, changes and cancellations cannot be guaranteed once processing has begun. Orders that have already shipped cannot be canceled.
Please review our Return Policy for additional information.

SHIPPING & DELIVERY

Do you offer free shipping?

Yes! We offer FREE Standard Shipping on qualifying orders:

Contiguous United States (Lower 48 States): Orders of $99 or more.
Alaska & Hawaii: Orders of $150 or more.

Free shipping eligibility is based on your merchandise subtotal after discounts and before taxes and shipping charges. Free shipping applies to Standard Shipping only. Additional charges may apply if an upgraded shipping service is selected.
Please review our Shipping Policy for complete details.

How quickly will my order ship?

We work hard to get your orders out as quickly as possible! Orders placed before 4:00 PM Eastern Time (Monday–Friday) typically ship the same business day, provided all items are in stock. Orders placed after 4:00 PM ET, on weekends, or on holidays generally ship the next business day. Occasionally, inventory availability may require an additional 1–2 business days for processing.
Please note that carrier transit times are separate from processing times.

How much does shipping cost?

Shipping rates depend on your order’s weight, destination, and selected shipping service. For the contiguous United States:

Standard Shipping: Starting at $6.99.
Priority Shipping: Starting at $11.99.

Separate rates apply to Alaska and Hawaii. All available shipping options and charges are displayed at checkout before payment.
Please review our Shipping Policy for additional details.

Do you ship internationally?

At this time, we do not offer international shipping. Not at this time. We currently ship within the United States, including Alaska and Hawaii, subject to applicable product and carrier restrictions.

How can I track my order?

Once your order ships, we’ll send you a confirmation email with tracking information when available. Please allow 24–48 hours for tracking updates to appear. If you have questions about your shipment, please contact support@ldbeautynailsupply.com.

What happens if my package is returned to you?

If a package is returned due to an incorrect address, refused delivery, an unclaimed package, or another customer-related issue, we’ll help you review the available options. Depending on the circumstances, you may request reshipment at an additional shipping cost or an eligible merchandise refund after the package has been received and inspected. Please keep in mind:

Original shipping charges are nonrefundable once an order has shipped.
For orders that originally qualified for free shipping, a $6.99 shipping recovery fee will be deducted from any eligible merchandise refund.
Customers who paid shipping at checkout will not be charged the additional $6.99 fee.

Shipping deductions and recovery fees do not apply when a package is returned due to a carrier error, an error on our part, or circumstances outside the customer’s control.
Please review our Shipping Policy and Return Policy for complete details.

RETURNS & ORDER ISSUES

What is your return and exchange policy?

To help maintain the quality, safety, and integrity of our products, all sales are final.

We do not accept returns or exchanges for changes of mind, incorrect product or shade selections, duplicate purchases, or items that are no longer needed. This includes unopened and unused merchandise.

We encourage you to review product details carefully before purchasing.

If your order arrives damaged, defective, incorrect, materially different from what you ordered, or with missing merchandise, please contact us so we can review the issue. Our policy does not limit any rights or remedies available under applicable law.
For complete details, please review our Return Policy.

What should I do if my order arrives damaged, defective, incorrect, or incomplete?

We carefully prepare and verify orders before shipping, but if something isn’t right, we’re here to help! Please contact us at support@ldbeautynailsupply.com within 5 calendar days of the carrier’s recorded delivery date.

Include your order number, a brief description of the issue, and clear photographs of the affected merchandise and packaging, when applicable. Please keep the merchandise and original packaging until we’ve reviewed your request.

All returns require prior authorization. If a return is necessary, we’ll provide the appropriate instructions and shipping arrangements. We’ll review your concern and assist with an appropriate resolution in accordance with our Return & Exchange Policy and applicable law.

PRODUCTS & INVENTORY

Are your products authentic?

Absolutely! We take pride in offering authentic products sourced through established manufacturers, distributors, and legitimate industry supply channels.

Do I need to be a licensed nail professional to shop online?

No! Our online store welcomes both licensed nail professionals and the general public.
However, some professional nail products require specialized knowledge, equipment, and application techniques. We encourage customers to review manufacturer instructions, safety precautions, and product requirements before purchasing or using professional products. Please choose carefully, as purchasing an unsuitable product does not qualify it for a return or exchange.

An item is out of stock. When will it be available again?

It depends on the product! Some items are restocked regularly, while others may have limited availability or have been discontinued by the manufacturer. We’re working on introducing back-in-stock notifications to help you stay updated. In the meantime, feel free to contact us about a particular item. We’ll be happy to check its availability.

Can I request a product that you don’t currently carry?

Of course! We love hearing what our customers are looking for. If there’s a brand, product, shade, or collection you’d like us to carry, please contact us. While we can’t guarantee availability, your suggestions help us decide what to add to our selection.

Do you carry discontinued or hard-to-find nail colors?

Yes! In fact, they’re one of our specialties! With over 30 years of experience in the nail industry, we’ve built an extensive collection of nail products, including discontinued, retired, and hard-to-find shades. Whether you’re searching for an old favorite or a color that’s no longer widely available, you might just find it here! Please keep in mind:

Limited availability: Discontinued products may not be restocked once sold out.
Product variations: Packaging, labeling, brushes, and formulations may differ between manufacturing periods.
Color differences: Minor shade variations may occur between production batches.

We recommend reviewing product names, shade numbers, and descriptions carefully before purchasing.

PRODUCT INFORMATION & SAFETY

Where can I find product ingredients or Safety Data Sheets (SDS)?

Product ingredients, Safety Data Sheets (SDS), and other technical information may be available directly from the manufacturer. If you’re having trouble finding the information you need, feel free to contact us. We’ll do our best to help you locate available manufacturer documentation.

Do your products come with a warranty?

Some products, particularly electrical equipment and professional tools, may include a manufacturer’s warranty. Coverage and requirements vary by product and manufacturer. Warranty claims may need to be handled directly through the manufacturer.

PROFESSIONAL, BULK, & WHOLESALE ORDERS

Do you offer professional, wholesale, or bulk pricing?

We may offer special pricing on select products or larger quantity purchases! Pricing and availability depend on the products, quantities, and applicable eligibility requirements. Please email us at support@ldbeautynailsupply.com or use our Contact Us form with the products and approximate quantities you’re interested in. We’ll be happy to review the available options.

DISCOUNTS & PROMOTIONS

Can I use more than one discount code?

It depends on the promotion! Some discounts can be combined, while others have specific restrictions. Unless otherwise stated, promotional codes may be limited to one use per customer. Applicable discounts and restrictions will be reflected at checkout.

Can I apply a discount or receive a price adjustment after placing my order?

If you placed an order during an active promotion but forgot to enter an eligible discount code, please contact us within 24 hours of placing your order and before shipment.

We’ll do our best to accommodate eligible adjustments when possible, although adjustments cannot be guaranteed once processing has begun. We do not offer retroactive price adjustments for items that go on sale after an order is placed. Promotional discounts generally cannot be applied after shipment or to orders placed outside the promotional period, except where required by law.

CONTACT US

How can I contact customer service?

We’re always happy to help! Whether you have a question about a product, need assistance with an online order, or can’t find what you’re looking for, feel free to reach out.

Email: support@ldbeautynailsupply.com

You can also send us a message through our Contact Us form.

For questions about an existing order, please include your order number so we can assist you more efficiently.

Our online store and customer-service operations are managed separately from our other sales channels. For assistance with an online purchase, please use the contact methods listed above.

Thank you for choosing L&D Beauty Nail Supply. We truly appreciate your support!