Shipping Policy
At L&D Beauty Nail Supply, we’re committed to processing and shipping your orders as quickly and carefully as possible. Please review the information below for details about shipping rates, processing times, delivery estimates, and other important shipping information.
1. Order Processing & Same-Day Shipping
We strive to process and ship orders promptly. Orders placed before 4:00 PM Eastern Time (ET), Monday through Friday, typically ship the same business day, provided all items are in stock and available for immediate fulfillment.
Orders placed after 4:00 PM ET typically ship the next business day. Orders placed on weekends or holidays are generally processed on the next business day.
Inventory Availability & Processing Delays
While we make every effort to fulfill orders promptly, certain items may require an additional 1–2 business days for processing due to inventory availability or preparation requirements.
Processing times may also be extended during periods of high order volume, promotions, sales, or holidays. Please note that processing time is separate from shipping transit time. Estimated delivery times begin once your order has shipped.
2. Domestic Shipping Rates (Contiguous United States)
We offer Standard Shipping and Priority Shipping to eligible destinations within the contiguous United States (lower 48 states). Shipping rates are based on the total shipping weight of the merchandise in your order.
Standard Shipping
Estimated transit time: 5–8 business days
- Under 1 lb: $6.99
- 1 lb to under 3 lbs: $7.99
- 3–8 lbs: $8.99
- FREE Standard Shipping on orders $99+
Priority Shipping
Estimated transit time: 3–5 business days
- Under 1 lb: $11.99
- 1 lb to under 3 lbs: $13.99
- 3–8 lbs: $16.99
Priority Shipping is available only for eligible products and destinations. Selecting Priority Shipping does not shorten order processing time. Shipping availability and final rates are confirmed at checkout.
3. Hawaii & Alaska Shipping
Orders shipped to Hawaii and Alaska are subject to separate shipping rates due to increased transportation costs and potential carrier restrictions.
Standard Shipping
Estimated transit time: 7–14 business days
- Under 1 lb: $8.99
- 1–2 lbs: $9.99
- 2–3 lbs: $11.99
- 3–5 lbs: $14.99
- 5–8 lbs: $19.99
- FREE Standard Shipping on orders $150+
Priority Shipping is not currently offered to Hawaii or Alaska.
4. Free Shipping
We offer free Standard Shipping on qualifying orders based on the shipping destination.
Contiguous United States (Lower 48 States):
Free Standard Shipping on orders of $99 or more.
Hawaii & Alaska:
Free Standard Shipping on orders of $150 or more.
Free shipping applies to qualifying merchandise subtotals after discounts and before taxes and shipping charges. Free shipping applies to Standard Shipping only and does not include Priority Shipping or other upgraded shipping services. Certain oversized, restricted, or otherwise ineligible products may be subject to additional shipping limitations, where disclosed at checkout.
5. Shipping Methods & Delivery Estimates
We ship using carriers including USPS, UPS, FedEx, and DHL, depending on the destination, product eligibility, and selected shipping service.
Estimated Transit Times
- Standard Shipping (Contiguous U.S.): 5–8 business days
- Priority Shipping (Eligible U.S. Orders): 3–5 business days
- Standard Shipping (Hawaii & Alaska): 7–14 business days
Delivery estimates do not include order processing time and are not guaranteed unless expressly stated otherwise. Weather conditions, carrier delays, holidays, transportation restrictions, and other circumstances may affect delivery times. We will assist customers with significant delivery delays or missing shipments as appropriate.
6. Shipping Charges
Shipping charges are calculated at checkout based on package weight, destination, and selected shipping service. The applicable shipping cost will be displayed before you complete your purchase.
Shipping charges are nonrefundable once an order has shipped, unless otherwise authorized by L&D Beauty Nail Supply, required by applicable law, or due to an error on our part.
Additional information regarding returned packages and shipping-related deductions is provided below.
7. Order Tracking
Once your order has shipped, you will receive a shipping confirmation containing available tracking information. Please allow 24–48 hours for tracking information to update after receiving your shipping confirmation. Tracking updates are provided by the shipping carrier and may not always reflect the package’s location in real time.
8. Shipping Addresses
Customers are responsible for providing complete and accurate shipping information at checkout. Please carefully review your shipping address before submitting your order. Incorrect, incomplete, or outdated addresses may result in delivery delays, unsuccessful deliveries, or returned packages.
If you notice an error in your shipping address, please contact us as soon as possible at support@ldbeautynailsupply.com.
We will make reasonable efforts to accommodate address corrections when possible, but cannot guarantee changes once an order has entered processing or shipped.
9. Returned-to-Sender & Undeliverable Packages
Packages may occasionally be returned to us due to incorrect or incomplete shipping addresses, refused deliveries, unclaimed packages, unsuccessful delivery attempts, or other carrier-reported delivery issues. If your package is returned to us, we will assist you with the available options.
Reshipment
Customers may request reshipment after the returned package has been received. Additional shipping charges will apply when the return resulted from circumstances attributable to the customer.
Merchandise Refund
Alternatively, customers may request a refund for eligible merchandise. Refunds will be processed after the returned package has been received and inspected, subject to the applicable shipping deductions below.
Orders With Paid Shipping
Original shipping charges are nonrefundable when a package is returned due to circumstances attributable to the customer. Customers who paid shipping at checkout will not be charged an additional shipping recovery fee.
Orders With Free Shipping — $6.99 Shipping Recovery Fee
For orders that originally qualified for free shipping, a $6.99 shipping recovery fee will be deducted from any eligible merchandise refund to help offset the original shipping expense. This fee applies only when a package is returned due to circumstances attributable to the customer.
Exceptions
Shipping recovery fees and nonrefundable shipping charges do not apply to packages returned due to carrier errors, shipping errors made by L&D Beauty Nail Supply, or other circumstances outside the customer’s control. All refunds and deductions are subject to applicable law.
10. Lost or Delayed Packages
If your tracking information indicates a significant delay or you believe your package may be lost, please contact us at support@ldbeautynailsupply.com. We will assist in reviewing the shipment and, when appropriate, contacting the shipping carrier. Lost, missing, or undelivered orders will be reviewed individually. Appropriate resolutions will be determined based on the circumstances, available tracking information, and applicable consumer protection laws.
11. Damaged Packages or Merchandise
If your order arrives damaged, please contact us within five (5) calendar days of the carrier’s recorded delivery date at support@ldbeautynailsupply.com.
To help us review your concern, please provide:
- Your order number
- A description of the damage
- Clear photographs of the affected merchandise
- Photographs of the shipping box and packaging, when applicable
- Photographs of the shipping label, if requested
Please retain the merchandise and original packaging while your concern is being reviewed, as the shipping carrier may require them for an investigation. We will review the available information and assist with an appropriate resolution.
The five-day reporting timeframe is requested to allow for prompt investigation and does not limit any rights or remedies available under applicable law. For additional information regarding damaged, defective, incorrect, or missing merchandise, please refer to our Return & Exchange Policy.
12. International Shipping
At this time, we do not offer international shipping.
13. Shipping Restrictions
Certain products, including nail polish, nail treatments, and other merchandise containing potentially flammable or regulated ingredients, may be subject to transportation restrictions.
Depending on the product and destination:
- Ground transportation may be required.
- Priority or air shipping may be unavailable.
- Delivery times may be extended.
- Certain destinations may be ineligible for shipping.
We comply with applicable shipping regulations and carrier requirements. If an item cannot be shipped to your destination, we will contact you regarding the affected merchandise and available options, including cancellation or refund when appropriate.
14. Order Changes & Cancellations
We begin processing orders promptly to provide the fastest possible shipping service. If you need to request an order change or cancellation, please contact us as soon as possible at support@ldbeautynailsupply.com.
Order changes and cancellations are not guaranteed once an order has been placed, particularly if processing or fulfillment has already begun.
We will make reasonable efforts to accommodate requests when possible. Orders that have already shipped cannot be canceled. Any concerns regarding delivered merchandise will be handled in accordance with our Return & Exchange Policy.
15. Questions & Assistance
If you have questions about shipping, delivery, or an existing order, our customer service team will be happy to assist.
Email: support@ldbeautynailsupply.com
You may also reach us through the contact form on our website.
