We’re committed to processing and shipping your order as quickly and carefully as possible. Please review the information below regarding processing times, shipping methods, delivery, and other important shipping policies.
Order Processing
Orders are typically processed and shipped within 1–3 business days (Monday–Friday, excluding holidays) after the order is placed.
Orders are not processed or shipped on weekends or holidays. During periods of high order volume, promotions, sales, or holidays, processing times may be longer. If we are unable to ship your order within the stated timeframe, we will contact you regarding the delay and, when applicable, provide the option to accept the delay or cancel the affected order in accordance with applicable law.
Processing time is separate from carrier transit/delivery time.
Shipping Methods & Estimated Delivery Times
We offer shipping through carriers including USPS, UPS, FedEx, and DHL, depending on the destination and shipping service selected at checkout. Estimated delivery times after your order has been processed and shipped are generally:
- Domestic (U.S.): Approximately 3–10 business days
- International: Approximately 7–21 business days
Delivery times are estimates only and are not guaranteed, unless expressly stated otherwise for a particular shipping service. Carrier delays, weather, holidays, customs processing, and other circumstances outside our control may affect delivery. Once an order has been shipped, we are not responsible for delivery delays caused by the shipping carrier or other circumstances outside our control.
Shipping Costs
Shipping charges are calculated at checkout based on factors such as the order’s weight, dimensions, destination, and selected shipping service.
Original shipping charges are non-refundable once an order has shipped, except where otherwise required by law. If an order qualifies for free shipping, no shipping charge will be refunded because no shipping charge was paid by the customer.
Free Shipping
Orders meeting the applicable free-shipping threshold displayed on our website or at checkout may qualify for free standard shipping within eligible destinations. Any expedited or upgraded shipping service selected by the customer may be subject to additional charges.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation containing available tracking information. Please allow 24–48 hours for tracking information to update after receiving your shipping confirmation.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. Please carefully review your shipping information before submitting your order. We are not responsible for delivery delays or failed deliveries resulting from incorrect, incomplete, or outdated shipping information provided by the customer. If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or shipped.
Returned-to-Sender & Undeliverable Packages
Packages may be returned to us by the carrier for reasons including an incorrect or incomplete address, refusal of delivery, failure to claim the package, or unsuccessful delivery attempts. If a package is returned to us as undeliverable, we will contact you regarding available options.
Original shipping charges are non-refundable for packages returned to sender due to circumstances attributable to the customer, and additional shipping charges may apply if you request that the order be reshipped.
Any refund for eligible returned merchandise will be handled in accordance with our Return & Exchange Policy.
Lost or Delayed Packages
Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside our control. If your tracking information indicates an unusual or significant delay, or you believe your package may be lost, please contact us at LDBEAUTYNAILSUPPLY@GMAIL.COM so we can assist you in reviewing the shipment and, when appropriate, contacting the carrier. A carrier’s estimated delivery date is not a guaranteed delivery date unless expressly stated by the carrier and shipping service.
Damaged Packages or Merchandise
If your order arrives damaged, please contact us within 7 days of delivery at LDBEAUTYNAILSUPPLY@GMAIL.COM.
Please include:
- Your order number
- A description of the damage
- Photos of the damaged merchandise
- Photos of the shipping box or packaging, including any visible damage
- Photos of the shipping label, when requested
Please retain the merchandise and all original packaging while the issue is being reviewed, as the shipping carrier may require them for a claim. We will review the information provided and assist with an appropriate resolution.
International Shipping
International customers are responsible for complying with all applicable import laws and regulations in their destination country. International orders may be subject to customs duties, import taxes, brokerage charges, handling fees, or other fees imposed by the destination country or carrier. These charges are not included in our product prices or shipping charges unless expressly stated at checkout and are the responsibility of the customer.
Customs processing may delay delivery. We are not responsible for delays caused by customs or other government authorities. Customers are responsible for ensuring that the products they order may legally be imported into their destination country.
Shipping Restrictions
Certain products may be subject to shipping restrictions based on carrier regulations, product contents, destination, or applicable law. As a result, some products may not be eligible for certain shipping methods or destinations. If we are unable to ship an item in your order, we will contact you regarding the affected item and available options.
Order Changes & Cancellations
If you need to request a change or cancellation, please contact us as soon as possible at LDBEAUTYNAILSUPPLY@GMAIL.COM. We cannot guarantee that an order can be changed or canceled once processing has begun. Orders that have already shipped cannot be canceled.
Questions
If you have questions regarding your order or our shipping policy, please contact us at: LDBEAUTYNAILSUPPLY@GMAIL.COM or click here to use our contact form.
