Return Policy

1. All Sales Are Final — No Returns or Exchanges

At L&D Beauty Nail Supply, we are committed to providing quality products and accurate order fulfillment. Due to health, hygiene, safety, and product-integrity considerations, all sales are final.

We do not accept returns or exchanges for change of mind, personal preference, or other non-defect-related reasons.

This policy applies to all merchandise, including but not limited to nail polish and lacquer, gel products, acrylic and dip products, nail liquids and chemicals, adhesives, manicure and pedicure products, tools and implements, files, buffers, drill bits, electrical equipment, cosmetics, accessories, and clearance or sale merchandise.

Returns or exchanges are not accepted for:

Change of mind or personal preference
Ordering the incorrect product
Selecting the incorrect color or shade
Duplicate purchases
No longer needing or wanting the product

This policy applies even if merchandise remains unopened or unused.

We encourage customers to carefully review product names, shade numbers, colors, sizes, quantities, and other product details before completing their purchase.

Exceptions: If merchandise arrives damaged, defective, incorrect, or materially different from what was ordered, customers may contact us for assistance. These concerns will be reviewed individually, and any applicable resolution will be determined in accordance with this policy and applicable law. Reporting an issue does not automatically authorize a return.

2. Product Colors & Images

We make reasonable efforts to accurately represent the colors and appearance of our merchandise. However, actual product colors may vary slightly from images displayed on our website. Variations may occur due to manufacturing batches, pigments, lighting, photography, and differences in electronic displays or settings. Product images are intended to provide a reasonable representation of the merchandise and do not guarantee an exact color match. Minor variations in shade, tone, appearance, or packaging that do not materially affect the product’s identity or intended use are not considered defects.

We encourage customers to verify product names, shade numbers, and other identifying information before placing an order.

3. Damaged, Defective, Incorrect, Materially Different, or Missing Merchandise

We take great care in preparing and verifying every order. Our fulfillment process includes multiple quality-control checks to ensure that product names, shade numbers, quantities, and identifying labels match the merchandise ordered.

If your order arrives damaged, defective, incorrect, materially different from what was ordered, or with missing merchandise, please contact us within five (5) calendar days of the carrier’s recorded delivery date so we can promptly review and address your concern.

Email: support@ldbeautynailsupply.com

To help us investigate and resolve your concern efficiently, please provide:

Your order number
A brief description of the issue
Clear photographs of the affected merchandise
Photographs of the shipping box and packaging, when applicable
Any additional information reasonably needed to review the concern

Please retain the merchandise and original packaging while your request is being reviewed. Whenever reasonably possible, merchandise reported as damaged, defective, or incorrect should remain unused and unaltered until the issue has been evaluated.

Order Review & Resolution
We carefully review each reported concern and may examine our fulfillment records or request additional information to verify the issue. In certain circumstances, merchandise may need to be returned for inspection before an appropriate resolution can be determined. Depending on the circumstances, we may offer a replacement, refund, store credit, or another suitable resolution. We request notification within five calendar days to allow for prompt investigation.

Authorized Returns
All returns must receive prior authorization from L&D Beauty Nail Supply.

If a return is authorized, our customer service team will provide the applicable return instructions, shipping arrangements, and return deadline. Returned merchandise may be inspected to verify product identity and condition before a refund or replacement is processed. When a return is necessary due to an error on our part, we will arrange appropriate return shipping at no additional cost to the customer. All return procedures and resolutions are subject to applicable law.

4. Manufacturer Warranties

Certain products, particularly electrical equipment, tools, and other warrantied merchandise, may be covered by a manufacturer’s warranty. Where applicable, warranty claims may be subject to the manufacturer’s terms, conditions, and procedures. Customers may be referred to the manufacturer for warranty assistance when appropriate. Our All Sales Final policy does not limit any warranty rights or consumer protections that cannot legally be excluded.

5. Returned-to-Sender Packages & Shipping Charges

We understand that delivery issues can occasionally occur. If a package is returned to us by the shipping carrier, we will review the circumstances and assist with the available options.

Packages Returned Due to Customer-Related Circumstances
Packages returned due to an incorrect or incomplete shipping address, refused delivery, failure to claim a package, or other delivery issues attributable to the customer are handled as follows.

Once the package has been returned to us, the following options may be available, depending on the circumstances:

Reshipment: We can arrange to reship the order once the applicable additional shipping charges have been paid.
Merchandise Refund: We can issue a refund for eligible merchandise after the returned package has been received and inspected, subject to the shipping deductions described below.

Orders With Free Shipping — $6.99 Shipping Recovery Fee
For orders that originally received free shipping, a $6.99 shipping recovery fee will be deducted from any eligible merchandise refund to help offset the original shipping expense. This fee applies only when a package is returned due to circumstances attributable to the customer.

Orders With Paid Shipping
Original shipping charges are nonrefundable when a package is returned due to circumstances attributable to the customer. Customers who paid shipping at checkout will not be charged an additional shipping recovery fee.

Shipping Charges & Exceptions
Original shipping charges are nonrefundable once an order has shipped, unless otherwise authorized by L&D Beauty Nail Supply, required by applicable law, or due to an error on our part.

Shipping deductions and recovery fees do not apply to packages returned due to carrier errors, shipping errors made by L&D Beauty Nail Supply, or other circumstances outside the customer’s control.

Additional shipping charges apply when a customer requests reshipment following a customer-related delivery issue. All refunds and deductions are subject to applicable law. For additional information regarding shipping rates, delivery, and returned packages, please refer to our Shipping Policy.

6. Questions & Assistance

We want every customer to have a positive shopping experience with L&D Beauty Nail Supply. If you have questions about a product, need help selecting the correct merchandise, or have concerns regarding an order, we encourage you to contact us. Our team will be happy to assist.

Email: support@ldbeautynailsupply.com

You may also contact us through the contact form on our website.

By completing a purchase, you acknowledge that you have had the opportunity to review this Return & Exchange Policy.
Nothing in this policy limits any consumer rights or remedies that cannot legally be excluded under applicable law.